Membership Terms & Conditions

Sydney Football Club Pty Ltd Membership Terms and Conditions 

The completed Membership purchase and these terms (including any incorporated terms) form a valid, binding and enforceable legal agreement (“Terms”) between the person named on the Membership purchase (“you”) and Sydney Football Club Pty Ltd (ABN 41 110 877 668) (“Club”).

By purchasing a Membership of the Club you expressly agree to be bound by and comply with these Terms, and all applicable laws and regulations.
 
1. General
 

1.1 Membership Definition & Rights

The Club offers Memberships in the form of ticketed and non-ticketed packages which are renewed on a yearly basis.

In the Club’s absolute discretion, the Club reserves the right to not accept an application for Membership.

The Club reserves the right to cancel a Membership at any time, and restrict that Member from purchasing Memberships in the future if:

1. in the opinion of the Club, the Member engages in any unbecoming conduct which is prejudicial, or likely to be prejudicial, to the interests or reputation to the game, the Club, Australian Professional League (“APL”), or any of the Club’s or the APL’s sponsors; or
2. the Member breaches these Terms.

It is a condition of sale that any Membership or Ticket must not, without prior written consent of the Club, be resold at a premium nor used for advertising, promotion or other commercial purposes (including competitions or trade promotions) or to enhance the demand for other goods and services. If a Membership or Ticket is sold or used in breach of this condition, the bearer of the Membership may be denied admission without prejudice to any other right available to the Club.

1.2 Duration

Your Membership commences on the date your Membership is accepted by the Club and continues provided all payments are kept up to date, and until the date it is cancelled or terminated.

Provided you pay your Membership fees by credit card or debit card, you authorise the Club to automatically renew your Membership each season and you authorise the Club to arrange a transfer of funds from your nominated credit or debit card for the amount applicable to your Membership type in the payment preference (upfront or monthly) you have chosen at the time of joining.

Each year when the Membership is due to renew, the Club will provide in writing a notice of renewal, which will explain the proposed equivalent Membership package(s) for the upcoming year and the applicable Membership fee for those package(s) (“Notice of Renewal”).
 

You will have 14 days from the date of the Notice of Renewal to advise the Club of:

1. any changes you wish to make to your Membership package; or
2. that you wish to opt-out of your Membership being renewed automatically for the forthcoming season.
   
    

Any Member can choose to opt out for the upcoming year’s Membership and its automatic renewal at any time during the current season, but must be made at least 3 business days prior to the nominated rollover date each year, by the following methods:

• emailing the Membership Team at membership@sydneyfc.com and submitting your request in writing;
• calling the Membership Team on (02) 8314 5101, Monday to Friday between 9:00am and 5:00pm; or
• logging into the Members Portal and updating your preferences.
   

If:

1. you have purchased your Membership at a discounted or pro-rata rate, your Membership will be placed on the automatic renewal for the following season at the full price of the equivalent Membership; or
2. any junior or concession Memberships have been awarded and cease to qualify for the applicable Membership under these Terms, the Membership will automatically be upgraded to an adult Membership. This information will be outlined in the Notice of Renewal.
   
    

2. Payment
 2.1 Payment Methods
 

The Club accepts payment of Membership in the following capacities:

• cash (in person transactions only); or
• credit card or debit card (Mastercard, Visa or American Express).    
  
   

2.2 Payment Options
 

There are two ways a Membership fee can be paid:

1. Full or Upfront Payment
   
   If you would like to pay in full, you must do so at time of purchase. Some Membership packages are only offered in full or upfront payment. Please check package information before purchase.
   The credit or debit card used may remain on file until it expires.
   
   You may change your Nominated Card on file for your Membership at any time by:
   1. calling the Membership Team on (02) 8314 5101, Monday to Friday between 9:00am and 5:00pm; or
   2. logging on to the Sydney FC Account Manager website and updating your Nominated Card details online.
      
       
2. Monthly or Part Payments 

Should you wish, you are able to pay for some Memberships in the form of monthly or part payments. This option is eligible for Full Season Ticketed Memberships only. 
Any Member who purchases prior to 27 June will be required to pay your first month upfront during your sign up. You will then be debited one twelfth of the total yearly Membership fee on the 28th day of each following calendar month from 28 June until 28 April the following year, when the Membership is then paid in full.

In the case that you become a Member after 28 June, the Club will immediately debit any monthly payments in arrears from the Commencement Date to the date that you became a Member, and this component will be charged upfront. You will then be debited one twelfth of the total yearly Membership fee on the 28th day of each following calendar month until 28 April the next year, when the Membership is then paid in full.

To qualify for this program, you need to ensure:

1. you provide details of your Nominated Card;
2. there is enough money on your Nominated Card ahead of each payment date and the following 5 days; and
3. you tell us about any changes to your Nominated Card, such as its expiry date or number, before the next debit date.

If there are insufficient funds to charge your Nominated Card, you will be contacted by email and you will need to rectify the payment before the 28th day of the following calendar month. 

If you fail to meet the requirements for two consecutive calendar months, you will be notified by email that your Membership and access to games is suspended without any payment or reimbursement to you. 

If your account is not rectified within 60 days of the first missed payment, your Membership will be cancelled. The Club may take recovery action and apply recovery charges to those outstanding payments. The Club may also refuse to renew any Membership for any season until all outstanding amounts are paid to the Club.

2.3 Currency Transactions 

The Club charges for Membership in Australian Dollars, and is not responsible for any loss caused as a result of the use of foreign currency.

 

3. Cancellation, Refunds and Replacements 
 

3.1 Cancellations by You

As a general policy, once the Membership is purchased, Memberships are non-refundable. A refund of any Membership may only be permitted under exceptional circumstances and is at the absolute discretion of the Club.
Any person seeking a refund must do so in writing, addressed to the Membership and Ticketing Manager. By doing so, the Member's request will be taken into consideration, however they are not guaranteed a refund. If you have received notification from the Club that any Membership packs and cards related to your Membership have been dispatched by the Club, you will not be eligible for a refund.
 

3.2 Cancellations by The Club

Due to the operational needs of The Club in the undertaking of its business as a football club, The Club may be required to act on short notice (including, but not limited to, when there is a late change of match days or a Force Majeure Event) and The Club will have the right, at its sole discretion, to: change all or any of the package details, name, pricing, benefits, inclusions, venue, admission conditions, ticket inclusions or scheduling, including changing allocated and general admission seating areas at any time. In these circumstances, The Club will use best endeavours to provide compensation options to the value of the original benefit.

 “Force Majeure Event” means any reason beyond The Club’s control.

 

4. Membership Packages & Conditions
 

4.1 Membership Inclusions

For avoidance of doubt, and without limitation, Membership does not give a Member the right to vote in any meeting of the Club, to vote for any position on the board of directors or to participate in any dividend entitlement of any nature whatsoever.
 

The Club Membership’s benefits or inclusions can contain but are not limited to: Ticketing to home matches, discounts on further club purchases, access to premium ticket sales, Membership pack credits, digital news and/or exclusive sponsor offers. Membership Pack credits can only be spent on items available in the Mber+ Reward Store, available when your Membership card is emailed to you until the final game of the A-League season. Membership credits do not roll over to the next season.

The Club may include public transport for ticketed Members to and from the Club’s games (subject to change each season). In seasons where this is applicable, Memberships and match tickets include return travel on public transport to A-League home games*. This includes train services (bounded by Bomaderry, Goulburn, Bathurst and Dugong stations), regular and special event shuttle buses, Sydney Ferries and light rail services. Memberships/match tickets are valid for travel on public transport until 4:00am the following day. Detailed information on transport options can be found at transportnsw.info or by calling 131 500.
 

*Terms & Conditions apply and at all times are subject to the Club’s agreement with Transport NSW.

4.2 Pricing Categories 

Concession prices apply to holders of a valid Seniors Card and to valid, unexpired Full Time Student identification card issued in New South Wales by the relevant government authority. After you have submitted your Membership Form to the Club, and upon request by the Club, you must provide to the Club proof of your eligibility for concession pricing. 

Ticketing/Membership cards MUST be available for display on entry into the ground and must be with you at all times during each game.
Juniors must be 16 years or under at time of the first game of the season.
Children under 4 are admitted free of charge provided they do not occupy a seat. 

Family Memberships refer to the following classifications only:

1. 2 adults and 2 juniors; or
2. 1 adult and 3 juniors.
   
    

4.3 Reserved Seat Members

Members that renew their reserved seat before the advertised deadline are entitled to keep their previous season’s seats, provided these seats are still available for viewing as dictated by the stadium. The Club may ask Members to move seats on the rare occasion that spare seats are left in between parties that are difficult to re-sell as single seats. Seating remains at the discretion of the Club at all times.
 

4.4 Loyalty Accrual

Membership loyalty is based on consecutive years of Membership only. Should you miss a year of Membership your tenure restarts as a first year Member.
Members reach loyalty bonuses with each 5 years of consecutive Membership. Each 5-year bonus receives a unique Membership item, and additional opportunities and experiences are awarded based on the number of consecutive Membership years.

5. Memberships with Match Access
 

5.1 Venue Policies 

Membership rights are subject to the policies and other operational decisions as may be directed by the Venue Operator from time to time at the discretion of the Venue Operator. The Club shall not be liable to Members for any matters arising as a result of the implementation of any such policies by the Venue Operator.

5.2 Capacity Matches

The Club will ensure that all Members with an unreserved seat are granted access to a match that has reached capacity, however these Members are not guaranteed a seat and may be limited to hill or standing areas. These Members are strongly advised to arrive early to avoid disappointment.

5.3 Membership Card Entry

Membership cards are transferable and will allow entry to patrons regardless of the printed name on the card, providing the entrant is of the same price type or concession category as the purchased Membership. Each ticket will only permit 1 entry per match.

5.4 Lost Membership Card

If you lose your Membership card, you must notify the Membership Team immediately. You will incur a replacement fee of $10.00 for the replacement of lost, stolen or damaged season passes. Lost passes will be cancelled, and new passes will be issued as soon as practicable. Temporary passes can be issued on game day for forgotten or misplaced passes by presenting photo identification at the Membership Enquiries window at each venue.

5.5 Terms of Admissions

You must comply with APL’s Terms of Admission and Code of Spectator Behaviour (available at https://www.footballaustralia.com.au/governance/statutes-and-regulations). You must not enter the playing enclosure of a venue at any time and, if you do, you may be fined, expelled from the venue or banned from attending further matches and/or subject to legal action.

5.6 Finals Tickets / Non A-League Fixtures

Members will receive priority-ticketing access to any Club home Finals Series fixtures and Non A-League matches. Please note your priority may vary depending on Membership level and ticket package held. With the APL hosting the Final Series, the Club is unable to guarantee the same seat(s) at any Final Series game as you have during the season. You may request your same seat with the ticketing agent at the time of booking your finals tickets (phone or agency bookings only). The Club will also use its best efforts to secure the maximum number of tickets available for its Members. Non A-League fixtures include but are not limited to: include the Finals Series, FFA Cup, AFC Champions League, promotional and any International or Confederation fixtures, Club Friendlies.
 

6. Privacy
 

The Club respects the privacy of the individuals in respect of whom it collects, uses and discloses personal information. The personal information that the Club collects on the Form is used for the purpose of processing your Membership and providing you with football related information and offers from the Club, its sponsors and the APL, and will be applied in accordance with the provisions of these Terms as follows: 

By agreeing to become a Member of the Club, you agree that your personal information pertaining to your Membership may be disclosed to the APL. Subject to the preceding paragraph, you may be contacted by the APL’s and the Club’s sponsors during the life of your Membership in connection with their special offers and other information with respect to their services and products. While some important information is sent to every Member, some information is by preference and any Member can change their communication preferences by following the directions at the bottom of the relevant communication. A copy of the Club’s Privacy Policy is available to any Member upon written request.

 

7. Limitation of Liability

7.1 Legislation

Nothing in these Terms affects your rights under the Competition and Consumer Act 2010 (Cth) or similar legislation under which the Club’s liability may not be excluded, restricted or modified by private agreement. 

7.2 Limitation of Liability

If the Club is liable to you for any:

1. breach by the Club of any Terms;
2. breach by the Club of any implied term incorporated into these Terms under general law; or
3. tort committed by the Club (including negligence, but not including fraud, or personal injury, illness or death of any person),

the Club’s liability to you is limited, at the Club’s election, to:

1. the amount paid by you for your Membership; or
2. supplying or resupplying any tickets or Membership to which you are entitled in accordance with these Terms.
   
    

7.3 Exclusion of Consequential Loss

Subject to clause 7.1, neither you or the Club is liable to the other party for any loss of profit or anticipated profit, loss of savings or anticipated savings, loss of revenue or anticipated revenue, loss of opportunity, loss of business, or any indirect or consequential loss.

8. Miscellaneous

8.1 Variation

The Club may from time to time vary these Terms and any updates will appear on the Club’s website.

8.2 Entire Agreement

These Terms are the entire understanding between you and the Club on everything connected to the subject matter of these Terms and supersedes any prior agreement or understanding between you and the Club on anything connected with that subject matter, or representation or promotional material made or created by the Club connected to that subject matter.

8.3 Severability

If anything in these Terms are unenforceable, illegal or void, then it is severed and the rest of these Terms remain in force.

8.4 Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia, and you and the Club submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia and any courts that are entitled to hear appeals from them.